p999 Privacy Policy

This Privacy Policy explains how p999 ("the Platform", "we", "us") collects, uses, stores and protects the personal information of users ("you", "Player") who access and use the p999 website and mobile application. It applies to all services offered on the platform, including Casino, Live Casino, Slots, Sports Betting, the VIP Programme, Promotions and all related features.

By registering an account on p999 or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree, please do not create an account or use the platform.

This policy should be read alongside our Terms and Conditions, which govern the overall use of the p999 platform.

We collect personal information in two main ways: information you provide directly to us, and information collected automatically when you use the platform.

Information you provide directly:

• Registration details: Full name, date of birth, mobile number, email address and any other details required during account creation.
• Identity verification documents: Copies of CNIC, passport or other government-issued identification requested during the KYC (Know Your Customer) process.
• Payment information: Your JazzCash mobile number, Easypaisa account details, Raast ID, bank account number or card details as entered when making deposits or withdrawals in PKR.
• Support communications: Any messages, emails or chat transcripts exchanged with our customer support team.

Information collected automatically:

• Device and technical data: IP address, browser type, operating system, device identifiers and screen resolution.
• Usage data: Pages visited, games played, bets placed, session duration, clicks and navigation patterns within the platform.
• Cookies and similar technologies: Session tokens, preference cookies and analytics identifiers — see Section 6 for full details.
• Location data: General geographic location inferred from your IP address, used to apply applicable platform rules and restrictions.

p999 uses your personal data only for legitimate purposes directly related to operating the platform and delivering services to you. We do not use your data for purposes beyond what is described here without informing you first.

• Account management: Creating and maintaining your p999 account, verifying your identity and enabling login access.
• Transaction processing: Facilitating PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported methods.
• Fraud prevention and security: Monitoring account activity to detect and prevent fraudulent transactions, bonus abuse, multi-accounting and other prohibited conduct.
• Customer support: Responding to your queries, resolving disputes and providing technical assistance.
• Platform improvement: Analysing usage patterns to improve game selection, interface design and overall user experience — particularly for features like Cricket betting, PSL markets, Slots and Live Casino.
• Promotions and bonuses: Determining eligibility for offers, tracking wagering progress and delivering bonus-related communications to your registered contact details.
• Responsible gaming: Monitoring activity to support responsible gaming tools such as deposit limits, session reminders and self-exclusion requests.
• Legal compliance: Retaining records as required for legitimate business, anti-money laundering and identity verification purposes.

We process your data on the legal bases of contractual necessity (to deliver the services you signed up for), legitimate interest (to keep the platform safe and improve it) and, where required, your explicit consent.

p999 does not sell, rent or trade your personal data to any third party for marketing purposes. We share your data only in the following limited circumstances, and only to the extent necessary:

• Payment processors: Your financial details are shared with payment service providers — including JazzCash, Easypaisa, Raast and partnered banks — solely to process your deposits and withdrawals in PKR.
• Identity verification partners: During the KYC process, identity documents may be shared with trusted verification service providers to confirm your identity. These partners are bound by strict confidentiality obligations.
• Technology and hosting providers: Our platform infrastructure partners may have access to technical data as part of providing server, hosting and security services. All such partners are contractually obligated to protect your data.
• Fraud detection services: Aggregated or anonymised technical data may be shared with fraud prevention platforms to identify suspicious patterns and protect the integrity of the platform.
• Legal obligations: We may disclose your data to relevant authorities if required by law, court order or to investigate and report suspected financial crime or fraud.

All third-party partners used by p999 are required to handle your data securely and to use it only for the specific purposes for which it was shared.

All financial transactions on p999 are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal — whether through JazzCash, Easypaisa, Raast, bank transfer, debit/credit card or any other supported mobile wallet — your payment details are transmitted directly to the relevant payment processor via an encrypted, secure connection.

p999 does not store complete card numbers, full bank account credentials or mobile wallet PINs on its own servers. Only the minimum reference data required to match a transaction to your account is retained — for example, the last four digits of a card or the registered mobile number associated with a wallet account.

• All payment pages use SSL/TLS encryption to protect data in transit.
• Withdrawal requests are matched against your registered payment method to prevent misdirection of funds.
• Any change to your registered payment method may trigger a re-verification process for your security.
• We monitor all financial activity for signs of fraud, money laundering or unusual patterns that do not match your normal play behaviour.

If you believe any unauthorised transaction has occurred on your account, contact our support team immediately so we can investigate and take appropriate protective action.

p999 uses cookies and similar technologies to keep the platform running smoothly, remember your preferences and understand how players interact with different features. Here is how we use them:

• Essential cookies: Required for core platform functionality — keeping you logged in, maintaining your session state and enabling secure payments. These cannot be disabled without affecting your ability to use the platform.
• Preference cookies: Remember your selected language, display settings and any personalisation choices you have made within your account.
• Analytics cookies: Help us understand which games, features and pages are most popular among Pakistani players — such as Cricket betting markets, PSL fixtures, Slots and Live Casino sections — so we can improve them. Data collected is aggregated and does not identify you personally.
• Security cookies: Used to detect suspicious activity, prevent bot access and protect the integrity of your login session.

We do not use advertising or retargeting cookies, and we do not share tracking data with external ad networks. You can manage cookie preferences through your browser settings, though disabling essential cookies will affect platform functionality.

p999 retains your personal data for as long as your account remains active and for a reasonable period thereafter, in line with our legitimate business and security obligations. Specific retention guidelines are as follows:

• Active accounts: Data is retained for the full duration of your account being open on the platform.
• Closed accounts: Following account closure, core identity and transaction records are retained for a minimum period to support any post-closure disputes, chargeback investigations or legal requirements. After this period, data is securely deleted or anonymised.
• Support communications: Chat and email records are retained for a limited period to ensure continuity of support and to resolve any follow-up queries.
• KYC documents: Identity verification documents are retained for the minimum period required under applicable anti-money laundering obligations and are then securely destroyed.
• Anonymised analytics data: Usage and behavioural data that has been fully anonymised may be retained indefinitely for platform improvement purposes, as it can no longer be linked to any individual.

When data is no longer needed, p999 deletes it securely using methods appropriate to the sensitivity of the data.

Protecting your data is a core operational priority at p999. We implement a range of technical and organisational security measures to guard against unauthorised access, accidental loss or destruction of your personal information:

• Encryption: All data transmitted between your device and the p999 platform is protected using SSL/TLS encryption. Sensitive data stored on our servers is encrypted at rest.
• Access controls: Access to personal data within the p999 team is restricted strictly to personnel who need it to perform their job functions. All staff handling personal data operate under confidentiality obligations.
• Secure infrastructure: p999 operates on hardened server infrastructure with firewalls, intrusion detection systems and regular security audits.
• Account security features: Players are encouraged to use strong passwords and to log out after each session, particularly on shared devices. We recommend you never share your p999 login details with anyone.
• Incident response: In the unlikely event of a data breach that affects your personal information, we will notify affected users promptly and take immediate steps to contain and remediate the issue.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account safe — please use a strong, unique password and contact support immediately if you notice anything unusual.

You have clear rights regarding your personal data held by p999. To exercise any of these rights, contact our support team via live chat or at the email address provided in Section 12.

We will respond to all data rights requests within a reasonable timeframe. There is no fee for standard requests. We may need to verify your identity before acting on a request to protect your security.

p999 is strictly an adult platform. You must be 18 years of age or older to register an account or use any service on the platform. We do not knowingly collect personal data from anyone under the age of 18.

If we discover or are notified that a person under 18 has registered an account, we will immediately close that account, delete all associated personal data and reverse any financial transactions where possible. If you believe a minor has accessed the platform using your account or registered independently, please contact our support team straight away.

We strongly encourage parents and guardians to use parental control software on shared devices to prevent minors from accessing online gaming platforms. For more guidance, please visit our Responsible Gaming page.

p999 may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our data practices or changes in applicable requirements. When updates are made, the revised policy will be published on this page with a new "Last Updated" date.

Where changes are material — meaning they significantly affect how we use or protect your data — we will make reasonable efforts to notify active players via the platform or by email to your registered address. For minor or clarifying updates, the revised policy on this page will be your primary reference.

Your continued use of p999 after any updated policy is published constitutes your acceptance of the revised terms. We recommend checking this page periodically so you are always aware of our current privacy practices.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please get in touch with our support team. We are available 24 hours a day, seven days a week.

For general account questions, game rules or payment support, our full FAQ is available at p999.cx/faq.